RedBox UK Call Centre — Real People. Better Service. More Opportunities to Sell.
Make it easy for customers to buy. Make it easy for them to get help. Could your event sell 5% more tickets?
Your website might be brilliant. Your events might be unmissable. But what happens when a customer has a question, needs help completing a booking or simply wants to speak to a real person before paying?
If they can’t get through to someone, you risk losing the sale.
The RedBox UK Call Centre helps event organisers turn customer enquiries into completed ticket sales, deliver outstanding customer service and gives customers the confidence to book.
No IVR. No frustrating multiple-choice menus. Just a real person, ready to help.
And we’re there when your customers need us — even at 8am on a Saturday morning, just as your event is about to open.
How RedBox Can Help You Sell More Tickets
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Turn Enquiries into SalesA customer who picks up the phone is often looking for reassurance or a simple answer before buying. Our friendly, knowledgeable team can answer questions, explain ticket options, resolve problems and help customers complete their purchases. |
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Give Customers Confidence to BuyOnline scams, fake websites and growing concerns about sharing personal and payment details online can make some customers hesitant to buy. Speaking to a real person provides reassurance. And because RedBox is a member of STAR (Secure Tickets from Authorised Retailers), customers have an additional reason to book with confidence. |
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Be There When It Matters MostFor event organisers, the hours before an event can be critical. A customer might have a problem with an e-ticket, a question about parking or an issue accessing a vehicle pass. They need help now — not an automated message telling them to send an email. RedBox provides human support when your customers need it, including early on event mornings. |
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Protect Your Reputation and Encourage Repeat VisitsGreat customer service doesn’t end when a ticket is sold. When customers receive prompt, helpful and friendly support, they’re more likely to feel positive about their experience with your event. By resolving problems quickly and making the buying process easier, RedBox helps you look after your customers and build the foundations for repeat business. |
Could a 5% Increase in Ticket Sales Make a Difference?
Even a modest improvement in ticket sales can have a meaningful impact on your event’s revenue.
Imagine your events currently generate £500,000 in ticket sales. A 5% increase would mean an additional £25,000 in ticket revenue.
That’s the opportunity worth exploring. RedBox regularly sees sales improvements of around 5% in the operations we support. Of course, actual results depend on the event, the existing ticketing arrangements and customer demand but any increase must be a win.
What Does the Research Say?
Independent industry research supports the importance of answering calls and converting customer enquiries into sales.
Invoca’s 2026 Lead Conversion Benchmarks Report analysed more than 70 million phone calls across 10 industries. It found that 42% of identified phone leads converted during the call. This is a cross-industry benchmark and a key indicator of customer behaviour.
The principle is clear: when customers make contact with a business, answering their questions and helping them take the next step can create valuable sales opportunities.
Read the Invoca Lead Conversion Benchmarks Report 2026
Don’t Just Take Our Word for It
Here’s What Our Customers Say
“Thank you, you’re a lifesaver, can’t tell you how much I appreciate your help today.”
— Fiona from Argyll and Bute, Scotland“Her patience, professionalism and support was fantastic. She sorted my (minor) issue very quickly.”
— Sarah from Greater Manchester, England“I sincerely hope management gives him a huge thank you.”
— Avrina from Oxfordshire, England
These messages reflect what matters to us: real people providing personal, helpful service when customers need it.
Here’s a Simple Question for Your Ticketing Provider
When a customer spells their email address incorrectly, can’t find their e-ticket or has a problem with their booking, who do they call?
Can they speak to a real person who can help?
Or are they left searching through FAQs, waiting for an email response or navigating automated menus?
Every unanswered question is a potential frustration, and it can mean a lost sale or a lost customer in the future.
DON’T WAIT UNTIL IT’S TOO LATE
Review your current ticketing arrangements today.
Then discover how the RedBox UK Call Centre can increase sales, increase customer satisfaction, increase customer retention and give you control from the moment a ticket is sold.
Talk to one of our account managers
Or complete the contact form.